Shipping policy

Thank you for shopping with The Glam Bureau. We are committed to delivering your beauty essentials safely and efficiently.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, holidays, or new product launches, processing times may be slightly longer.

Shipping

Shipping times vary depending on your destination and the shipping method selected at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Please note that delivery estimates are provided as a guide only and are not guaranteed.

Shipping Address

Please ensure your shipping address is accurate before placing your order. We are unable to guarantee changes once an order has been processed.

The Glam Bureau is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

International Orders

For international shipments, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local customs authorities. These fees are not included in the product or shipping price.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your package is delayed, please contact the shipping carrier first. If you require additional assistance, you may contact us at hello.glambureau@gmail.com, and we will do our best to help.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the package and products so we can assist you promptly.