Refund policy

At The Glam Bureau, we are committed to providing our customers with authentic, high-quality beauty and skincare products. We carefully inspect products before they are shipped. Due to the hygienic and personal nature of cosmetics, skincare, and personal care products, we have established the following policy to protect the health and safety of our customers.

Order Cancellation

  • Orders may be cancelled within 1 hour of placing the order, provided the order has not yet been processed, packed, or shipped.
  • Once an order has been processed, packed, or dispatched, it can no longer be cancelled.
  • To request a cancellation, please contact us as soon as possible at hello.glambureau@gmail.com and include your order number.
  • Cancellation requests submitted after the 1-hour window may not be accepted.

Returns

Due to hygiene and safety considerations, we generally do not accept returns or exchanges for beauty, skincare, and personal care products.

We only accept return or refund requests in the following circumstances:

  • You received the wrong item.
  • Your product arrived damaged or defective.
  • An item is missing from your order.

Where a return is approved, the product must be unused and, where applicable, in its original packaging. We reserve the right to refuse a return or refund request that does not meet the requirements of this policy.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or are missing from the order:

  • Opened or used makeup products
  • Opened or used skincare products
  • Opened or used personal care items
  • Products damaged due to misuse, improper handling, or improper storage
  • Sale, clearance, promotional, or final-sale items
  • Gift cards

Reporting a Damaged, Defective, Incorrect, or Missing Item

If you receive a damaged, defective, incorrect, or missing item, you must notify us within 48 hours of delivery.

Please email hello.glambureau@gmail.com and provide the following:

  • Your order number
  • A clear description of the issue
  • Clear photos of the product
  • Photos of the shipping box and packaging
  • Any other information that may help us assess the issue

Claims submitted more than 48 hours after delivery may not be eligible for a replacement or refund.

Refunds

Once your request has been reviewed and approved, we may issue a full or partial refund to your original payment method, depending on the circumstances of the issue.

Approved refunds are typically processed within 5–10 business days. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the issue was caused by an error on the part of The Glam Bureau.

Replacements

For damaged, defective, or incorrect products, we may offer a replacement instead of a refund, subject to product availability.

If the exact item is unavailable, we may offer an alternative resolution, including a refund, where appropriate.

Return Shipping Costs

If a return is required because of an error on our part, such as receiving an incorrect, damaged, or defective item, The Glam Bureau will cover applicable return shipping costs.

We are not responsible for return shipping costs resulting from reasons outside our responsibility or from products that are not eligible for return under this policy.

How to Request a Return or Refund

To request a return, refund, or replacement:

  1. Contact us at hello.glambureau@gmail.com within 48 hours of delivery.
  2. Include your order number.
  3. Describe the issue clearly.
  4. Provide clear photos of the product and its packaging.
  5. Wait for our team to review your request and provide further instructions.

Please do not send any products back without receiving instructions from our team first. Unauthorised returns may not be accepted.

Our team aims to respond to return, refund, and customer service inquiries within 24–48 business hours.

Contact Us

If you have any questions regarding your order, cancellation, return, refund, or replacement, please contact:

The Glam Bureau
Email: hello.glambureau@gmail.com

Please include your order number in all correspondence so we can assist you as quickly as possible.

We appreciate your trust in The Glam Bureau and are committed to providing authentic beauty products and excellent customer service.